Job Description

ARE YOU PASSIONATE ABOUT FOOD AND BUILDING LASTING CONNECTIONS?

Since 2007, Luella’s Bar-B-Que has been serving great food and genuine hospitality in a fun, energetic, and welcoming environment. We believe a restaurant can be more than just a place to work. It can be a place where people grow, build meaningful connections, and take pride in the experiences they create for guests and team members alike.

At Luella’s, we look for people who lead with character and hospitality. We like to say, it’s more than a meal, it is how we make them feel. We look for these qualities in our team:

• Attitude – shows up with positivity and contributes to the energy of the team
• Curiosity – stays open, coachable, and eager to learn
• Integrity – does the right thing and takes ownership of actions
• Empathy – understands and cares about their impact on the experience of others

Luella’s operates North Asheville and South Asheville locations, along with a growing catering department. As a locally owned restaurant group, we are proud of our food, our community roots, and the fun, eclectic environments where our team delivers memorable guest experiences every day.

If you believe hospitality is about taking care of people and value creating meaningful experiences for others, we would love to meet you.

JOB SUMMARY

At Luella's, we believe great hospitality extends beyond our dining rooms. Our Catering Delivery Drivers play an important role in creating memorable experiences by ensuring our guests receive their catering orders accurately, professionally, and on time.

This is an on-call, as-needed position with no guarantee of hours. Drivers are contacted based on catering demand and business needs. The ideal candidate is dependable, punctual, organized, and enjoys interacting with guests while representing the Luella's brand in the community.

RESPONSIBILITIES

GUEST EXPERIENCE & HOSPITALITY

• Deliver catering orders in a friendly, professional, and hospitable manner
• Represent Luella's with a positive attitude and excellent guest service
• Communicate professionally with guests regarding delivery arrival times and order details
• Assist with light setup of catering orders when requested.
• Address guest concerns or questions appropriately and communicate issues to management
• If a personal vehicle is used it must be in safe operating condition. The interior must be clean, free of excessive odors, pet hair, smoke, or conditions that could impact food quality or guest experience. The exterior must be free from visible damage
• Uphold Luella's standards of hospitality and professionalism in every guest interaction

SPECIFIC POSITION EXECUTION

• Safely transport catering orders to various locations while maintaining food quality and presentation
• Verify order accuracy prior to leaving the restaurant and upon delivery
• Load and unload catering items, including food, beverages, supplies, and equipment
• Follow all food safety and sanitation procedures during transportation and delivery
• Maintain communication with management regarding delivery status, delays, or issues

TEAM AND CULTURE CONTRIBUTION

• Demonstrate reliability and professionalism when accepting scheduled deliveries
• Support a team-first environment and contribute positively to the culture of the organization
• Maintain flexibility to assist with varying catering needs and schedules

QUALIFICATIONS

The ideal candidate will possess at least 90% of the following:

• Must be at least 21 years of age
• Must possess a valid North Carolina driver's license
• Must have a minimum of three (3) years of driving experience
• Must have access to a reliable personal vehicle suitable for catering deliveries if company vehicle is not available
• Must provide proof of current automobile insurance
• Must be able to pass a North Carolina Motor Vehicle Record (MVR) check
• No DUI/DWI convictions
• No reckless driving convictions
• No excessive moving violations
• Clean and safe driving history
• Ability to communicate effectively with guests and team members
• Ability to manage time effectively
• Previous delivery, catering, or hospitality experience is preferred but not required
• Continued employment in this position is contingent upon maintaining a valid driver's license, acceptable driving record, and current automobile insurance coverage
• Must have a reliable smartphone or GPS/navigational equipment

PHYSICAL & SCHEDULE REQUIREMENTS

• This is an on-call, as-needed position with no guarantee of hours
• Schedule will vary based on catering business demands and may include mornings, afternoons, evenings, weekends, and holidays
• Must be able to lift and carry up to 50 pounds
• Must be able to load, unload, and transport catering equipment and supplies
• Must be able to stand, walk, bend, and climb stairs as needed during deliveries
• Must be comfortable driving in various weather and traffic conditions

PERKS AND BENEFITS

• $10 per hour + tips when applicable
• $20 per hour if no tip is paid by guest
• Flexible, on-call scheduling
• Part-Time team members are eligible to enroll in our Employee Assistance Program and Direct Primary Care after 60 days. Luella’s contributes 30% of your individual premiums
• Free shift meals and dining discounts on non-working days
• Free parking

We are looking for team members who genuinely enjoy people, thrive in a busy environment, and take pride in creating memorable guest experiences.

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